“What gets measured, gets managed, gets done” is a well-known business saying. And it is true. If organisations apply the right metrics.
Too often, however, we see organisations only measuring the outcome of their business. They claim to be data-driven, but they do not get the right things done. Setting up the right metrics is key. They should be linked to your core tasks and in line with your customer expectation and desired outcome. If you then manage the metric, your desired outcome will be the logical result.